Our Team
Smart, practical, and focused on delivering impressive results.
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But more than that, we are grounded in the realities of operational work across a wide variety of domains. We work with minimal interruptions to your company to diligently conduct studies and assessments that reflect the often hidden barriers to safe, reliable, and resilient performance.
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We use this combination of smarts and insight to produce innovative approaches and exceptional results.
Dr. Laura Maguire
Founder & Principal Engineer
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Laura has over 20 years of experience working in integrated systems safety, cognitive systems design, and resilient systems engineering. She has a proven ability to design and implement interventions and program that sustain resilient, productive operations. Her research & guidance has helped start ups, fast growing early stage companies, and large enterprises- including Fortune 500 companies. Through her research and consulting she has had an insiders view to many of the leading tech companies.
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She was a member of the founding team of Jeli, an incident analysis tool for software companies to analyze their outages from a socio-technical systems perspective. Building off her doctoral work as the Head of Research & Cognitive Systems Engineering, her insights and work were instrumental in guiding design & engineering. Jeli was acquired in 2023 by PagerDuty for $29.7M.
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Dr. Maguire continues to do research and publish including her bi-monthly Failure Mode column in IEEE Software.
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Dr. Morgan Reynolds
Cognitive Systems Engineer
Dr. Morgan Reynolds is an engineer trained in both cognitive systems and resilience engineering. Morgan has worked on research projects in healthcare, air traffic control, software engineering, and defense focused on human-human and human-machine coordination, representation design, building resilience, and supporting system safety.
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Her doctoral work studied how practitioners adjust their coordination, monitoring, and authority relationships to accomplish fast-paced, high-risk work.
She loves the opportunity to uncover pressures and practices that are impacting performance in fast-paced, high-value, and high-risk work environments.