Projects
Our training in socio-technical systems analysis gives us the ability to surface unique insights into your company’s hardest problems.
As engineers, we work to design technologies, practices, and work systems solutions that support human performance under conditions characterized by time pressure, uncertainty, and complexity.
This means we do a lot of different things! Here is a selection of recent projects. References available upon request.
Training and Facilitation
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Delivered a customized half day, hybrid incident management training session for 200 engineers.
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Delivered a See-Do-Teach program over 3 months while investigating and analyzing a series of software outages for a mid-sized software engineering organization.
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Facilitated a discovery and reconciliation session aimed at reducing cross-boundary goal conflicts and improving coordination in dependent software development projects.
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Led the software interface design of visualizations for use in recognizing patient decompensation in acute healthcare settings.
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Prototyped decision aids for matching applicable training data sets to pre-made, adjustable machine learning models focused on image data and convolutional neural networks.
Research
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Used Critical Decision Method & Cognitive Task Analysis to clearly identify coordination barriers among engineering teams for a fast growing enterprise SaaS company.
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Devised a method for assessing incident response for a large SaaS provider using observational and process tracing techniques.
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Created a novel scenario-based study to assess management tradeoffs to refine a organization’s coordination model during incidents
Design
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Headed the CSE efforts for the proposed redesign of an Intensive Care Unit to integrate emerging technologies, changing patient needs, and altered work practices.
Development
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Worked closely with developers to build an incident analysis tool based on Dr. Maguire’s dissertation research. The company was acquired for $27M in year 3.
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Designed & implemented a program to support cross-functional innovation for Department of Defense software acquisitions.
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Created evidence-based work processes to support adaptive incident response teaming for a Fortune 500 company.