Incident Management
We are experts in effective coordination during incidents. We've moved past command and control to develop more adaptive teaming structures that can better cope with uncertainty and cascades.
Our training focuses on developing the capacity of all responders, not just incident commanders, by teaching effective coordination skills when under time pressure, uncertainty, and stress.
Increasingly, software outages force teams to work with people they don't know well, by focusing on coordination skills and structures, we develop flexible, focused capabilities for resilient responses to hard problems.
1
Incident Response Foundations
Prepare your on-call engineers for their first (or 50th!) shift with a practical, interactive training course designed to leave participants feeling competent and confident in their ability to respond to system outages. With an emphasis on both technical and coordination skills, the foundations course teaches your teams to work effectively together on both known, runbook-guided responses and unknown, highly demanding problems.
The course is 8 hours but can be offered in modularized sessions across multiple days.
2
Incident Leadership
An incident needs clear structure and decisive action to coordinate the efforts of a response team. But this doesn't necessarily mean command. Agility in software engineering teams comes from a strong, cohesive team focused on the sprint ahead while keeping larger goals in mind. Research has shown that a well coordinated team is actively adjusting performance to support the Incident Coordinator.
This training course gives the skills needed to confidently direct a response effort as a lead. Participants will learn how functions are distributed amongst the team with clear expectations but flexible deployment. This model delivers impressive results with less stress, more collaboration, and strengthened teamwork.
This course is 8 hrs when taken alone and 4 hrs when taken as an add on to the Incident Response 101. It can be taken by engineers or non-engineers.
3
Executive Incident Response
Executive leadership plays a critical role in incident response. However, their presence has an impact. In this 90 min session, we cover evidence-based strategies and structures that support coordination during high criticality events.
This is a 90 min session with the option for additional practice exercises.
4
Incident Response 101 for non-engineers
On-call engineers need to work closely with other business functions including product, sales and marketing, customer service, legal, compliance and others. In this course, non-engineers learn how on-call responders work during an incident and how they can support their efforts with timely information and minimal interruptions.
This is a 2 hour workshop with the option for additional practice training exercises.
Have something else in mind?
We create custom course delivery to efficiently suit your teams current competencies and prepare them for future demands.