Training and Facilitation
We offer high impact training to improve team and individual performance. Our content is evidence-based to deliver results by merging theory and practice
All of our general training courses are able to be customized to include your tech stack, organizational or technical issues specific to your team or company, and can be adjusted to include more exercises and practice.
Add on individual coaching and follow up assessments for trainees is available.
We believe in the power of coordinated effort and recognize the value of focused practice for teams, therefore we currently only offer workshops for internal company learners.
Training
We are experts in incident management and response in software engineering. We merge theory with practice to give your organization cutting edge capabilities in responding to outages. Our frameworks are built off a decade of close study of how high performing teams tackle complexity and uncertainty and the latest research in large-scale disaster coordination. IMS and ICS were once the leading edge, new models have replaced command and control structures in favor of adaptive coordination in domains like military, wildland fire, and large-scale disaster response. Using practical exercises tailored to your tech stack and teaming structures, our courses provide immediate skill development.
Failures in large-scale, continuously changing companies is inevitable. Despite robust systems and operational discipline, performance demands, rapidly changing conditions, and unanticipated interactions can result in near misses and incidents. Learning from unexpected events should be a key priority for any organization. Understanding what went wrong, how the situation was handled, and what should be done to reduce errors and increase adaptability and resilience. We offer training courses to make the most of post-incident investigations and offer concrete processes for distributing learning throughout an organization or industry.
Crew Resource Management (CRM) is a system for team managing in complex and dynamic events. Developed in aviation to address accidents caused by human factors, it focuses on enhancing non-technical skills like decision-making, navigating tradeoffs, managing goal conflicts, communication to non-technical stakeholders, leadership under pressure, teamwork under pressure, alongside the technical skills needed to quickly and reliably respond to unexpected events.
Fundamentals of Resilience Engineering
Resilient performance is a socio-technical function meaning reliability engineering isn't enough. This course looks at the technical and social aspects of resilience in large-scale distributed systems. Teams complete an assessment prior to the course and leave with a gameplan to integrate adaptive capacity design into their software, teams, and organization. This is a 7.5 hour course with 60 minutes of pre-work and a one hour follow up session ~4-6 weeks after training.
Fundamentals of Cognitive Systems Engineering
Cognitive Systems Engineering offers techniques for discovering new insights into your teams performance and engineering methods to address issues or amplify the practices that work for your team. This is a 7.5 hr course. Participants complete an intake form prior to the session and leave with 3 high value pilot projects identified.
Facilitation
Incident Investigation & Analysis
With over 20 years of investigation experience into serious incidents and fatalities, we bring a systematic, compassionate approach to difficult software events. Our investigations are based on a systems approach that looks at individual, team, and organizational performance as an integrated unit of analysis. We are able to flexibly deploy to respond to urgent needs with trained and experienced investigators.
Learning Loops Facilitation
We've designed a lightweight method for teams to identify opportunities for learning that fit into the flow of work. A learning loop can be conducted following a near miss, a surprising event, or when they have recognized they are missing knowledge or experience for their role. Based on cutting edge research into debriefing and cross-checking in critical events, this practice promotes continuous learning and breaks down barriers for asking for help. This is a 2 hr session with options for additional practice. Please note: this is not intended to be used in place of proper incident investigation techniques.
Incident Management Practice
We offer custom exercise development for incident management practice for your teams. From incident detection through to post mortem, we offer experiences to level up all aspects of incident management. Make your training time count with simulations designed from the latest research in rapid skill acquisition and accelerated expertise develoment. We also offer a catalogue of tabletop exercises based on general failure patterns. These were developed with leading industry experts to provide additional learning opportunities for your organization. These are a great option for teams that need help developing better coordination amongst participants.
High criticality Game Days
We work closely with your engineering team to design and facilitate challenging and high impact learning opportunities for the whole organization. Stress test the full range of capabilities you may need to handle Sev 0 events.
Looking for a custom training offering?
We have 20 years of industry-based curriculum and instructional design. We use current research on adult learning, on-the-job training, and rapid skill acquisition to develop highly relevant and engaging sessions with a lasting impact.
We can help your teams develop a wide range of human performance capabilities.